Personnel au guichet horrible pas de sourire voulant à n’importe quel prix de vous vendre des options. La dame a changé deux fois mon véhicule pour enfin me donner autre voiture que celle réservée ( manuelle au lieu d’automatique)
La Jeune fille blonde aux yeux bleus limite RACISTE me faisant illusion au vol de voiture ....
Plus jamais europcar est le message est à diffuser au plus grand nombre.....
The staff did not explain the documents and vouchers that required our signatures. When we asked about the purpose of the credit card charge, they told us it was a vehicle deposit. Later, we discovered they had charged us for insurance without informing us, even though we had already purchased insurance domestically. They forced us to sign for additional insurance without our knowledge. Before returning the car, we called the store to extend the rental by 2 days, agreeing to pay an extra 100 euros. However, they later charged us over 270 euros. Despite the fuel tank being half empty, they charged us for a full tank. Throughout our inquiries, the rental company made numerous charges, causing significant confusion and loss. After a month of back-and-forth communication, we still haven't received a final response or the promised refund. We are extremely disappointed!
Like: All very quick and easy. Dislike: The deposit money still hasn't been released on my card a week later despite them saying it would be as soon as I returned. Also, would have liked to inspect vehicle with staff before signing.
Like: Cheap rental but great service and upgrade in the car offered.
A bit remote from the terminal (10min free bus drive) but efficient pick up and drop ! Would recommend definitely Dislike: Didn't prepared for a bus drive but in Lyon it seems now mandatory.
Like: Good pick up Dislike: Dropping car before time and now discovered they charged me an additional day
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Customer Service
Horrible et desagreable
Relevant Reviews on Europcar LYON AIRPORT SAINT EXUPERY
Nat Watt
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View more >Francis Lincoln
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View more >Lizzy B
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View more >Dislike: The deposit money still hasn't been released on my card a week later despite them saying it would be as soon as I returned. Also, would have liked to inspect vehicle with staff before signing.
F.KOCH
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View more >Dislike: Didn't prepared for a bus drive but in Lyon it seems now mandatory.
J.Boisard
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View more >Dislike: Dropping car before time and now discovered they charged me an additional day