Very satisfied. Although there were questions about insurance during pickup, once informed that I already purchased it through the rental platform, the counter quickly handed me the car without any further hassle.
There wasn't a long line when we arrived, but after being informed we already purchased additional coverage, they still tried to sell us insurance. Although it wasn't mandatory, it felt a bit pushy. However, they patiently helped us check the terms of our purchased insurance and her recommendations to see if there were any overlaps...
The first car we got was a Toyota that smelled like rotten fish, so we switched to a Dodge. When returning the car, the staff said there was a small chip on the windshield and blamed us for it. Honestly, the chip was very tiny, and we only drove in the city for three days, so it shouldn't have happened. We suspect it was there when we picked up the car, but the garage was quite dark, and we missed it. Interestingly, another Chinese customer before us was also blamed for the same reason! So, friends, be very careful when picking up your car! Don't trust the rental company blindly!
The staff added various insurances for 500 CAD without asking me, and also charged 128 CAD for a full tank of gas, totaling over 620 CAD. Due to the rush and language barrier during pickup, I didn't notice this problem until I returned to the hotel. I immediately went back to the airport counter to negotiate and managed to cancel the additional insurance. The fuel cost was also adjusted to 100 CAD. I’ve experienced the hidden rules of the rental company.
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