The service attitude was extremely poor. They aggressively tried to sell me insurance and GPS, and when I refused, they even used offensive language. Then they came up with another trick, printing out an invoice with a 260 yuan fee and asking me to sign it. When I asked what the fee was for, that attempt also failed. Frustrated and angry, they told me to wait an hour to pick up the car (because I arrived an hour early, and it was previously agreed that I could return the car an hour early as well).
Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!
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