At SF Airport, we waited in line for an hour and a half to pick up the car. The staff at the counter kept trying to sell us insurance. The first car we were assigned was taken by someone else before we could get to it. We had to go back to the counter, and they gave us another car. However, just as we were about to take the car, another person also showed up to claim it.
Due to language barriers, the rental company charged additional fees using their rules. The actual rental cost exceeded the website's listed price by more than 50%. The total daily rental fee was over $150.
“Good car condition and good service. Easy Rent gave good value for money.”
About Budget:8.7/10
I had booked for Ford Edge or equivalent. However when i went to the pick up point, neither Ford Edge was available nor equivalent. I had to escalate to Budget. However the Customer service at the pick point was good, she committed to give the car 4 hours later and call me at specific time. Fortunately she called exactly at the time and offered me Ford Explorer which was an upgrade to Ford Edge at no extra cost. Excellent service to make up for the initial failure.
About QEEQ:7.0/10
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