Alamo was extremely unpleasant. During car pickup, the receptionist seemed to intentionally delay by persistently promoting additional services. If you refused, they would keep staring at the computer or nagging endlessly. To avoid delaying my next schedule, I reluctantly agreed and ended up paying double the cost. During the vehicle inspection, they were nitpicking as if using a magnifying glass to find issues, almost as if wanting to make up a fault to charge extra. Thankfully, I drove cautiously, and nothing went wrong. It increasingly felt like a scam, so I decisively canceled my subsequent car rental plans with Alamo and switched to Avis. To highlight the main point again: Alamo in London is terrible!!! I've uploaded all the documentation to prove the situation is true.
Very satisfied. My original reservation for a Volvo XC60 was upgraded to a Volvo XC90 by the store. The vehicle was very new, having only 5600 miles on it, and the trunk space was much larger compared to the XC60. The staff was professional and attentive.
The car provided was not the one I booked. I booked an E-class but was given a Series 3, and they even asked for extra money. You’ll never get the car you originally booked. Never. Never...
A false nail and ice cream wrappings were found in the car during our rental. AC was not working throughout the whole rental, and was needed on a particularly hot day in the UK
About QEEQ:10.0/10
Speedy confirmation, good prices
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