Why are you keeping my deposit for 1 to 2 months.
Outrageous.
Reply by Qeeq: Thank you for providing feedback on our website. We sincerely apologize for the unsatisfactory car rental experience you had. We are continuously collecting and evaluating your feedback to improve our processes and provide better service. If you have any further suggestions or concerns, please do not hesitate to contact our 24/7 customer service center. We appreciate your feedback and it will encourage us to make progress. Your satisfaction is our top priority, and we hope to remain your preferr
The car we picked up was completely different from the one we originally booked. We had booked a Toyota, but the rental company explained that this car model is only available on the islands, not in Athens. They gave us a car of the same type but insisted we buy full insurance. We actually got a Renault, and this car consumes more fuel. Additionally, the tank was not full when we picked it up.
When returning the car, I was informed that the actual return location was different from the one chosen during booking. Athens city was very congested, and there were many one-way streets. After much hassle, I reached the return location, only to find the fuel gauge was down by 1/8, and was asked to pay for refueling. I have complained to the rental company, but the issue remains unresolved.
QEEQ suddenly notified us that Hertz wouldn't be open at 6 AM, which was quite surprising. However, we weren't planning to wake up that early anyway. When we arrived at the store, it felt very professional and the instructions were clear. They also provided some advice regarding refueling. Since we had a long drive ahead, we decided to add extra insurance voluntarily. The car pickup process was very quick. Additionally, they thoughtfully told us we could return the car at 8 AM the next day if we wouldn't make it in the evening, with no extra charge. This added more flexibility to our trip.
About QEEQ:10.0/10
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