Overall not bad, but picking up the car at the store was a bit of a hassle. Additionally, the vehicle's features, condition, and cleanliness were not as good as on the Big Island. Although they washed the exterior of the car, the inside had a layer of volcanic ash on the dashboard, and the steering wheel felt grimy. There were even cockroaches; my friend felt something crawling on his leg while driving, and we eventually saw it crawling into the center console.

Very satisfied

Very slow, constantly trying to upsell

The rental service staff were very friendly and patient. The car we rented was in great condition, very new, and the interior was clean. The rental and return procedures were simple and quick.

Overall service was good. The procedures were easy.