The staff at the Milan location displayed clear racial discrimination. They mocked me as soon as I entered, tossed my credit card onto the table, and refused to type my Chinese address into their own Google Maps. Instead, they made me find it myself on their outdated phone. After spending a long time locating my Chinese address and showing it to them, they still doubted that my luxurious, modern home was truly my residence. Extremely poor service overall. During my 17-day road trip in Italy, I used three different car rental companies. Europcar was excellent, but Sicily by Car at Milan MXP Airport was absolutely terrible.
The pick-up and drop-off processes were very quick. I was initially worried about potential hassles or pushy sales pitches, but none of that happened. They even upgraded me to a larger, newer car.
Extremely slow service, it took two hours after arriving to finally get the car. No easily visible signs anywhere at MXP, which made both pickup and drop off even more frustrating.
About QEEQ:8.0/10
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