Walnut-Irvine-Ontario-Las Vegas

Quick pickup and drop-off.

Great company, friendly staff, excellent service. Convenient procedures.

On the 1st, we went to AVIS to pick up the car. Despite changing the pickup location to Antalya city center at the AVIS airport office on the 29th, when we arrived at the city center office, they hadn't processed our request. The car was still at the airport, and they claimed we hadn't paid the one-way fee. This also happened to another group who booked through the Zuzuche website; they were told they hadn't paid the rental fee. After a long negotiation and checking, they still couldn't find our information. Frustrated, we called the domestic Zuzuche website, which was very difficult to reach. After about six attempts, both groups shared the successful call, contacting Zuzuche staff. Zuzuche staff advised us to pay the fees as required by the rental company and keep the receipts for a refund after returning home, assuring that we could get our money back. However, their tone was not reassuring. When asked what would happen if we couldn’t get a refund, they insisted that we would, which was not comforting. Eventually, after negotiations and a 20-minute call, AVIS staff finally found our information. One group had already paid and had to request a refund, while we hadn’t paid yet. The entire process took over an hour and ten minutes, ruining our day's plans. The experience was very unpleasant. AVIS's efficiency and professionalism were disappointing. Moreover, the one-way fee Zuzuche charged us was different from what AVIS charged on-site, which was 20-30% higher, nullifying any discount we received through Zuzuche. The extra driver fee was also significantly higher than Zuzuche's quote. Zuzuche quoted $32 per person, but AVIS charged 127 lira, which was 50% higher. Given that our main concern was the one-way fee, we didn't question the extra driver fee and paid whatever was asked. We were just relieved not to have to hassle with a refund process later, which would have been a major inconvenience.

I booked a car for 11 o'clock, but when I arrived, they said there were no cars available. The car I booked wasn't returned on time, so they had to reschedule. Fortunately, I got the car by 1 PM. There were no aggressive sales pitches as rumored. The return process was very simple and quick, everything was done within five minutes. Overall, it was a good experience.

Vehicle alignment was slightly off. Lighter adapter did not work, could not use my phone plugin charger. Washer fluid was empty. Below average rating from me.

No issues.