The office overcharged me. The rental agreement was not clearly communicated with the local rental company.

The process was long and they took advantage of the fact that English is not our native language. They said there would be no extra charges on our package, but we ended up signing anyway. They even asked us to give them the pickup slip, and when we returned the car, we found out we were charged $81.52 for insurance. Who would buy insurance worth almost half the prepaid amount of $189? It's ridiculous. Luckily, a supervisor corrected this when we reported it, but if not for another foreigner having billing issues, who knows how long it would have taken to resolve our problem.

The staff at the store were very friendly.

There was no FUSION available. I requested a car with a turbocharger, but they made me pay extra to rent a MUSTANG. Very dissatisfied. This doubled my budget.

Very straightforward. Once I got to the rental centre, the guy at the desk was very efficient. I had to wait about 15 mins for the car but that wasn't a problem at all. All very easy

It was easy enough. A smooth process all the way throughout