Reading—Southampton—Brighton—Seven Sisters Cliffs

Great service. The staff stopped pushing insurance when I declined it. Both pickup and drop-off were quick.

Staff pushing unnecessary services, wasting time.

The explanations were very clear. They noticed I had a small child and reminded me to install a child seat.

Overall, I feel that Company E is quite large and offers standardized services. I initially booked to pick up the car at the Hyde Park location, but since my accommodation changed to near Tate Modern, after negotiating with Company E, their head office agreed to change the pick-up location to the Waterloo branch. Of course, due to our broken English during communication, there was almost a misunderstanding. The Hyde Park branch thought we wanted to cancel the booking, and we had to ask a friend to help us translate to convey our intention to change the pick-up location. This was all due to our poor English. On August 27th, we went to the store to pick up the car, which was initially confirmed as a Buick GL8, but we were given a luxurious Volkswagen Sharan from 2014, which was in great condition. The pick-up process was very simple, similar to renting a car in China. We first verified the order and documents, signed some forms, and then inspected the car at the parking lot, checking the fuel gauge, odometer, lights, and both the interior and exterior condition. Everything was fine, and we received the car. The entire process took about 20 minutes. During the handover, the pretty female receptionist also reminded us of some important points. After that, it was all good to go!

Enterprise were terrible. queued for well over an hour at the checkin desk, then another hour waiting for the car, only to be eventually told that they didn't have a car for us at all. We booked a full sized van, but ended agreeing to take a medium sized vehicle as that was all they had left. we could barely fit out luggage in and had a very cramped and unpleasant onward journey. they weren't able to give us a refund as we had already pre paid. so we paid £550 for a £300 vehicle.... not at all happy.

no problem and all went well