The car was almost brand new (less than 3000km mileage). Very good condition and they offered me an upgrade for $50 per day but I declined since I didn’t need a more ex car for 16 days. Overall no issues.

I had some queries about the rental and they answered them promptly. However I wish they had helped me get in contact directed to the Vancouver booth directly.

Returned the car early, but the Avis store at Vancouver Airport insisted that they would refund a CAD 75 voucher, saying we could call Zuzuche to get it. When I called Zuzuche, they asked if I had a recording, or they needed a handwritten receipt? It's not about the CAD 70, but the fact they promised something and then didn't deliver. A verbal promise should count too.

The pick-up and drop-off process was very convenient and quick.

Waited over 40 minutes for service. The staff was not familiar with computer operations.

Happy! Professional.