Vancouver to Victoria

The car was great. Very clean and in excellent condition. The process of obtaining the pre arranged booster seats could have been better. This caused a delay as they weren’t readily available, but not too much of a big deal.

The booking process was easy and the price was excellent

Picked up the car at Vancouver Airport and returned it at Calgary Airport. The signage at both locations was very clear, making it easy to find the pickup and drop-off points. The return process was particularly efficient, with fuel gauge checks, vehicle inspections, and printouts of the return slip all done seamlessly. However, the pickup process was quite slow. Since we were doing a one-way rental, we had to wait for a car with an Alberta license plate (likely because it's cost-effective for the rental company to charge a one-way fee while returning an Alberta car to Calgary). We waited over an hour after completing the paperwork to get the car (the staff kept saying it would be just another five minutes). We had originally booked a vehicle for up to 7 people, but there was an 8-seater available at the site. However, we didn't upgrade because our luggage just barely fit.

Waited over 40 minutes for service. The staff was not familiar with computer operations.

Very close to the terminal, very convenient

It was a good car, however, I faced an issue in the deposit blocking at the airport counter. But the staff was very cooperative (Chris). Finally managed to book the car.

It is a nice platform makes it easy to book rent a cars quickly and gives option for full insurance which all the rental companies try to resell while picking the car. If QEEQ can integrate the insurance claims so that deductible zero insurance booked in QEEQ is taken into account