When I arrived at AVIS, there were 10 groups of customers in line (each group might have 2 or 3 people with one rental order), but only one counter was open. About 10 minutes later, a second counter opened. It took an average of 15 minutes per group, which was very slow. I waited over an hour for my turn. I hope AVIS can increase their staff to speed up the process when there are many customers waiting in line. Because of the long queue and limited counters, I couldn't inspect the vehicle for damage when I picked it up. Later, AVIS claimed I had an accident and scratched the car, which wasn't true. Since I had full insurance, I'm now waiting for further processing after receiving an email from AVIS about the damage.

The staff did not provide complete information about the car pick-up and exchange; their attitude was perfunctory.

They automatically added extra insurance when I picked up the car, and were impatient when asked.

Unexpected charges appeared. Had to communicate twice to find out that there was an additional fee higher than the rental cost.

Picking up and dropping off the car was very convenient, no need to wait in line. For returning the car, just park it at the return point and place the keys under the windshield.