When I arrived at AVIS, there were 10 groups of customers ahead of me (I say groups because 2 or 3 people might rent a car together, counting as one order), but there was only one counter open. About 10 minutes later, a second counter opened. It took about 15 minutes to process each customer, which was very slow, so I waited for over an hour. I hope AVIS can add more staff to speed up the process when there are long lines. Because there were too many people waiting and too few counters open, I didn't have a chance to check the car for damages when I picked it up. As a result, when I returned the car, they claimed I had caused scratches and was responsible for them even though I had not been in any accidents. Since my car had full insurance, I received an email from AVIS about the damage and am still waiting for further resolution.

Returning the car was quick. They just asked if the tank was full and let me go without checking.

Very satisfied.

They automatically added extra insurance when I picked up the car, and were impatient when asked.

The order clearly stated that we would receive a tank of fuel and could return the car with any fuel level. However, at pick-up, they said we had to either return the car with a full tank or purchase a tank of fuel. Really disappointing, the service quality has declined since last year!