When I arrived at AVIS, there were 10 groups of customers ahead of me (I say groups because 2 or 3 people might rent a car together, counting as one order), but there was only one counter open. About 10 minutes later, a second counter opened. It took about 15 minutes to process each customer, which was very slow, so I waited for over an hour. I hope AVIS can add more staff to speed up the process when there are long lines. Because there were too many people waiting and too few counters open, I didn't have a chance to check the car for damages when I picked it up. As a result, when I returned the car, they claimed I had caused scratches and was responsible for them even though I had not been in any accidents. Since my car had full insurance, I received an email from AVIS about the damage and am still waiting for further resolution.

I clearly told them no additional insurance was needed because I am familiar with the route, only requested Epass, yet they still added $115 insurance. It seems they are deceiving Chinese customers!

Convenient and fast

No waiting; picked up the car as soon as I arrived at the rental store.

The Chevrolet tahoe doesn't have enough space for 4 suitcases and 7 adults as advertised. The trunk is small we folded a chair and had to put luggage on us while driving. On previous trips we had the wagoneer and Ford expidition and they were both better. The front windshield glass was given to us with a small but annoying crack.

I'm very happy with qeeq. This is my third time booking with your site and I'm very happy with how smooth and easy the process is.