Satisfied

The service was terrible. We waited for 1.5 hours for the car. They said we could get a discount for waiting so long, but in the end, there was no discount. They claimed our prepayment couldn't be processed. Ridiculous! They also pushed us to buy insurance - and we didn't even understand it. We had already bought full coverage. In the end, we paid 105 euros for three days! Strongly recommend not renting from Alamo. Sixt is clearly much better.

Excellent service, quick processing, free upgrade. Originally booked a seven-seater manual, got a Ford seven-seater automatic. Return was quick, deposit of 250 euros refunded immediately.

I need a damage report for the claim that they currently put on me for 2500 Euro. I had an incidence where the right front Tyre was flat prior to me returning the car. The recovery number which I called, I have hard time trying to communicated for language barrier.

So far so good.

Easy pick up although there were nobody at the counter. Was told that there are at the car pickup area so there I went. Paperwork is fast and had to wait 15 mins for car to arrive and it's fine for me. Car is in good condition and everything explained in detailed. Car drop off is smooth within less than few minutes. Overall good experience with Alamo.