The car rental process was very enthusiastic and fairly smooth. However, swapping the car in Izmir was an absolute nightmare. Several phone calls were made, and nobody took responsibility. We couldn't find anyone at all until we finally located someone at the rental desk in the arrivals hall who reluctantly helped us. The car swap location was ridiculously tucked away in the deepest part of the underground of the second parking lot. It was incredibly frustrating.

Unprofessional operation. 1. They added insurance options without informing us when picking up the car. We were careless and thought it was a deposit, only realizing the extra charge later. 2. Difficult to find the rental car company counter at the airport with poor service attitude. 3. They didn't provide any return receipt when returning the car.

The counter is very small after exiting the airport, and the car rental company sign is not noticeable!

We arrived quite early, with almost no queue. Luckily, we arrived just as they started their workday at 8:20 AM.

The rental service in Antalya is actually provided by Enterprise. The service was great. They told me that for a bit more money, I could get a bigger car. However, since it was just the two of us, we insisted on renting the Clio because it's small and fuel-efficient.