The staff at the Seattle car rental company are very irresponsible. The previous customer had a credit card issue that delayed us by 30 minutes. When it was my turn, they didn't even check my translated documents before processing. They told me only one car was available, and the fuel tank wasn't full. When I called customer service to change cars, they spent two hours giving me the runaround without solving anything. The next day, there were no cars available despite being told otherwise. The customer service and the rental company were not coordinated. On Sunday, the rental company was closed, and customer service had to call roadside assistance, whose phone was always unreachable. Once you get the car, no one is there to help.

The attitude during pick-up and drop-off was excellent, especially during the return. They even told me where gas was expensive and directed me to a station with a normal price. Truly outstanding service.

Does it take time to return my deposit because my booking is different from the amount paid by Hertz?

Does it take time to return my deposit because my booking is different from the amount paid by Hertz?

Friendly, helpful

Easiest way to rent cargo van

They didn't have the car I reserved but they did give an upgrade that suited the purpose I needed.