Отлично

Waited for 30 minutes. The car had damages and they deducted charges on the spot.

It's okay

Standard service

The process took a long time and there were many people waiting. The vehicle was different from the one we reserved; they gave us a 9-seater van, which was very inconvenient for navigating through the small towns in Italy. Additionally, our drop-off point was in the center of Palermo, requiring us to pass through the ZTL zone, for which we had to pay an extra 5 euros. They neither provided a service to remove the charge nor sold the tickets for it.

Hertz need to review their checking of AdBlue in their diesel vehicles and I would advise customers to check the level of AdBlue before taking over the car. With the vehicle we received the AdBlue low level warning light came on the first day we had the vehicle, although it only cost us 12 Euros to fill the tank I would have expected that the vehicle would have had enough AdBlue in it for our rental period.