The staff was so approchble, polite, clear,efficient and multilingual. Fantastic customer service.
Paperwork was quickly done.We did not wait long time.Maybe max 15min.
About QEEQ:10.0/10
The platform is very easy to be used.
I forgot to attivate the Price protector therefore cannot comment.
“It was okay but could have been worst if Noleggaire didn't offer a vehicle with 4 doors.”
About NOLEGGIARE:7.0/10
On pick up location, Noleggaire staff appeared helpful until they started up selling and denied our booking was of 4 door car and instead offered a very small / tiny car with door under our booking. They were identifying cars with categories A, B, C, etc. Whilst booking was done on small, medium, large, etc. Car basis.
Personal muy amable. El coche estaba preparado cuando llegamos.
Sería mejor que pasasen a una política de depósito lleno, es más fácil llenarlo antes de devolverlo que dejarlo como te lo dan.
All was pretty good with the rental company however at pickup they charged me much more for deposit then what it says in the terms & conditions.
This is unfair to a customer.
Also the reservations documents should clarify that Thrifty and hertz are the same company as customers don't know this and get confused when trying to locate them in a different country.
Hertz need to review their checking of AdBlue in their diesel vehicles and I would advise customers to check the level of AdBlue before taking over the car. With the vehicle we received the AdBlue low level warning light came on the first day we had the vehicle, although it only cost us 12 Euros to fill the tank I would have expected that the vehicle would have had enough AdBlue in it for our rental period.
My first experience with Sicily by Car was great, this one was not. Vehicle was dirty and there was a smell of cigarettes. Car was damaged but I didn't care too much attention since I bought the insurance at the counter-
“Log waiting 45 min on pickup, got dirty sedan but booked SUV”
About Sicily By Car:4.0/10
We booked SEAT ATECA SUV with high clearance, but got sedan SKODA Octavia low clearance car. This car not fit to our needs. Representative on desk was rude, and said if you do not want this car, do not rent, we don’t have any other car for you! Very bad for company reputation. Car was almost new, just 1000km on odometer, but was not clear full of dust.
On pickup was really long queue we waiting 45 min before getting to desk.
Drop off was fast and good.
Worst rental agency so far. refused all my cardfs though i had mastercard, visa and AmEx. They ahd been accepted all over the world but they refused it, pretending they couldn't charge the guarantee (debit cards). A fingerprint would do the job, but they forced me to take the extra insurance and pre-fuel, engaging a 400+€ extra-fee on my holiday.
Car : Lancia Ypsilon was rubbish. No power at all 69HP
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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