The rental service quality is excellent, no upselling. Since the small car we booked was unavailable, they upgraded us for free. The car was in good condition, full tank on pickup and return, quick drop-off process, and deposit was refunded immediately.

The service was terrible. We waited for 1.5 hours for the car. They said we could get a discount for waiting so long, but in the end, there was no discount. They claimed our prepayment couldn't be processed. Ridiculous! They also pushed us to buy insurance - and we didn't even understand it. We had already bought full coverage. In the end, we paid 105 euros for three days! Strongly recommend not renting from Alamo. Sixt is clearly much better.

The service was excellent. Although there were some minor hiccups when picking up the car, the staff remained patient and resolved the issues. There was no crowding as there weren't many people picking up cars that day.

Rented the car at CDG Airport T2 and returned it at T1. I booked a station wagon but received a Citroën C4 instead. It accommodated four people, three 22-inch suitcases, one 20-inch suitcase, and some soft bags, with no room to spare. The trunk seemed smaller compared to the Opel station wagon I rented before, which could fit four 20-inch suitcases and one 22-inch suitcase. The Citroën C4 had a 1.6T turbo engine, was fuel-efficient and performed well. The car came with GPS and was almost new with less than 4,000 kilometers on it. At return, the customer service agent thoroughly inspected the car with a flashlight, which was the first time I encountered such diligence in my years of self-driving. The contract stated to return the car with a full tank, but I got it with three-quarters of a tank. When returning, I filled the tank and drove another 40 kilometers, essentially returning it full. It is important to take pictures and clearly communicate with the staff during pick-up and drop-off to avoid any misunderstandings about the fuel level.

Easy pick up although there were nobody at the counter. Was told that there are at the car pickup area so there I went. Paperwork is fast and had to wait 15 mins for car to arrive and it's fine for me. Car is in good condition and everything explained in detailed. Car drop off is smooth within less than few minutes. Overall good experience with Alamo.