The best experience in car rental

Landed in JFK at night, rented a car, and experienced aggressive insurance upselling. I had already told the staff that I bought full insurance on the app, but they still handed me several English documents and asked me to sign them. I had my child translate for me, and it turned out to be additional insurance. I refused to sign and reiterated that I had already purchased full insurance. The staff claimed they couldn't see my insurance purchase on their website. I called the car rental customer service for coordination. The customer service confirmed that the staff knew about my insurance. At this point, the staff became very rude, spoke extremely fast, and handed me a toll fee card for signing. The price was outrageous, with a 12-day rental costing $256. I asked if it was the rental fee, deposit, or a bundled fee, fearing a misunderstanding. The staff impatiently said it was the rental fee and asked me to sign. I called customer service again. After a long conversation between the customer service and the staff, and even with the headquarters, they advised me to give up the rental, citing unreasonable charges. Headquarters confirmed there was no such price. The back-and-forth took over an hour. I will never rent from this company again; it's terrible.

Overall satisfied, especially with the ease of changing cars. A minor letdown was that there should have been a few car options to choose from when picking up.

They spent valuable 2.5 hours within the 8 hours for which I rent a car. That prevent me from going to the place I originally planned to visit. They also make me buy whole gallon of gas only by the explanation that the unit price is cheeper than in the gas station nearby. I never choose Dollar.

What can QEEQ.COM do for the customer in such occasion as I wrote for Dollar?

The check in was quick. What I didn't like was that they tried to sell insurance, and other things like gas and EZ Pass (or Florida's version of it) for tolls. This raises the daily price of the rental significantly. I ended up getting the toll pass thinking that many of the roads were toll roads, and we did not use it even once in four days of extensive driving. It was a big waste of money. Also, I booked a Chrysler Pacifica and ended up with a Dodge Caravan. No big deal. The vehicle had an annoying rattle. Other than that, the staff was professional and courteous and the vehicle was a late model and very clean. The drop off was even quicker than the check in. Just drive up and walk away.

Like: Good condition car