The store had only one employee handling business, resulting in a wait time of over half an hour. The employee's service attitude was arrogant. We had reserved a sedan, but the store provided a small truck, claiming it was an 'equivalent model.' We questioned this on the spot, only then did they offer a 10% discount on the rental fee. When refused, their service attitude became very impatient.

The store is not inside the airport, and you need to take their free shuttle. The line at the store was very long, and the process was extremely slow. Including waiting and processing time, it took at least 3 hours. The most ridiculous part was that after successfully booking online and making a full payment, there was no car available when we arrived at the store. I had reserved a Dodge Grand Caravan, but since there were no cars available on-site, they tried to give us a pickup truck instead. This was unacceptable as we were a party of seven, including children and elderly family members. We had to reject it, and they said there was nothing they could do. I urgently contacted the overseas customer service of the rental platform, but even after their negotiations with the rental company, nothing was resolved. In the end, we had to book a vehicle from a different rental company next door, which fortunately had availability, preventing us from being stranded overnight. However, this whole situation wasted more than half a day of our trip. I strongly condemn the Canadian rental company, Discount Car & Truck Rentals, for making our first day in Canada a complete chaos. While the customer service hotline of the rental platform tried their best to help, they were limited by their platform's capacities and couldn't do much against the rental company. I strongly suggest that the rental platform terminate its cooperation with Discount Car & Truck Rentals. To all fellow travelers renting cars in Canada, beware of this company!

The pickup location is about a kilometer from the airport. The phone was unreachable, and the process was slow.

The car was not ready when I arrived. It was washed while I was waiting. My pickup time was for 8 am and I was only able to drive off from the pickup location at 9 am. The drop off in the other hand, took only 5 min. The car was clean, but it had a warning sign turned on. I was told that everything was fine and not to worry about it, that it was just that the mechanic forgot to reset the code for it. Otherwise, I had no problems during my trip.

Tip top quick pick-up and return I'll be back !

Price is right and good website !