Horrible.... I will never use ur company again. I plan to issue a warning via social media....
S.STRACK
Canada
Reviewed: Tue, Jun 11, 2019
About Discount Car & Truck Rentals:6.3/10
We had a terrible experience with ur company. It took over an hour at the counter for the employees to complete the paperwork. We were charged extra for insurance, which we didn’t need as I verified insurance I had covered me in Canada. When we went to return the car they accused me of putting a hole in the back bumper. It took over 45 minutes to convince them I did not do it. They spent a lot of time checking on the computer to see if that car had damage... they could not find it. It was noted on my inspection report, however it was vague and the employees said that was for another area of the bumper... little did they know we had taken a picture of the damage when we picked up the car... it was dated and time stamped... that shut them up. I will never rent from your company again. I have the employees names if you want to document any of this information.
SUV is awesome, nice car convenient specially in Canada during Winter. Spacious seats and compartment. Comfortable to drive, easy to use touchscreen Display.
Overall all superb experiences.
We were told that our US auto insurance did not cover the rental and were required to buy the Discount auto policy. The windshield developed a crack which I reported to their staff. We were told that the policy did not cover windshields and tires and that there would be an additional $500 fee.
The insurance on the car was expired.
There is no way to return the car after office hours
About QEEQ:10.0/10
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Horrible.... I will never use ur company again. I plan to issue a warning via social media....
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