Good car, good price, not really good service

Really long wait times

Discount did not have the type of car I ordered for. Instead they gave me a small hatchback which could hardly fit 2 people. I had to again for the next day for exchangig the car. Although they started my contract on the actual time alone with the insurance. Overall it was a delay of 14 hours to receive my actual car.

Upgraded at the kiosk to an electric charge because I was told 1. Car has a range of 600km -- False, the car actually had a range of 450 km 2. Car is currently 50% charged -- False, the car was less than 20% in charge. I waited ~90 mins, to pick up the car. When I got it, it was undercharged and didn't have the range specified by the employee at the front desk.

They charged me extra for mileage and a rental fee - how was I supposed to know this ?

Not enough counter staff. They have many costumers and can’t procide sufficient service properly. The pick up takes very long. no after hour drop off, drop off takes very long and is completely unnecessary. Worst car rental experience I’ve ever had.