Upon arrival in Christchurch, we couldn't reach the rental company as no one answered the phone. After multiple attempts, we finally got in touch, but we had to wait a long time for the shuttle. When we arrived at the rental office, we had to stand in line for a long time to complete the paperwork. The staff weren't particularly friendly. Overall, it took more than an hour from landing to getting the car.

Ok

I found the customer care person difficult to understand so missed the first shuttle. That made us very late for a funeral we were attending, so it was irritating to find the car had to be moved from the back of the garage, necessitating the moving of other vehicles. The premises are far too small.

Easy to book.

I hired the car based on "Model Gauranteed". The Prius in the picture was completely different to the car we received. Ours was an old model with a bumper falling off and marks all over it. My struggle is, we get charged a $2000 excess on crash damage. With the marks on the car why were they not repaired using the excess people would have had to pay for the damage. Why does the car still appear in poor condition?

Like: Our rental experience went without a "hitch" and we are satisfied with this rental provider