Very grateful, great attitude

Service was enthusiastic and vehicle handover was professional. The car was in excellent condition with only 4,000 km on it. Diesel engine with great power and low fuel consumption. Very satisfied.

This was the worst car rental experience I've ever had. Since I didn't buy insurance when renting, the company accused me of causing a dent in the car door upon return. Without providing any proof, they directly charged me 13,000 lira, which is about 3,500 RMB. It took a month of complaints through the rental platform to get 2,000 RMB back. The rental company is truly deceiving, with no regard for after-sales service or customer rights. With the pre-authorization on my credit card, they could charge any amount they wanted. The after-sales service attitude was simply atrocious!

Thanks for your service

Thanks

They were out of cars even I had a reservation. (then finally they found one somehow after a hour of frustration) Be cautious when renting and be prepared for surprises