Our automatic order was forcibly changed to a manual due to the claim that the driving license was less than three years old. After much negotiation, we were downgraded to an automatic Peugeot 208 the next day.

I rented a compact SUV, a Tiguan, but they gave me a small SUV, a Toyota CH-R. They told me it was the same category, but when I returned the car, I noticed from the rental brochure that cars in the same category as the Tiguan are actually the Ford Escape or Audi Q5. This is deceptive to consumers, and we had to squeeze five people into this car the entire trip. Additionally, when I rented the car, I asked the counter staff if I could return the car to a different location for free (Charles Train Station in the city center), and they said yes. However, when I returned the car, they charged me 88 euros for returning it to a different location. Very frustrating!

The queue wasn't too fast. They offer multilingual services but not in Chinese. For those good at English, it’s not a problem. They don't appear to offer free upgrades, but they try to sell paid upgrades, which you can decline if you don't want. Make sure to thoroughly check the car and take photos of any scratches and confirm them with the store. This is very important because even if the car has scratches, they might not be listed on the slip, and you won’t have proof if you overlook them. The car interiors were very clean, which was good. Additionally, the car's performance was excellent, and the vehicles were relatively new.

I love the cars provided with great condition and the time saving process of pick-up and drop-off.

Like: Good clean car Good Value