The process for picking up and returning the car was very simple. Inspect the car and take photos yourself when picking it up. When returning, just fill up the tank.

Returned the car early, but the Avis store at Vancouver Airport insisted that they would refund a CAD 75 voucher, saying we could call Zuzuche to get it. When I called Zuzuche, they asked if I had a recording, or they needed a handwritten receipt? It's not about the CAD 70, but the fact they promised something and then didn't deliver. A verbal promise should count too.

No navigation system. Other companies offer free navigation and free car upgrades, but this company downgraded me. I booked a Ford SUV, considering the safety of American cars, but they gave me a Hyundai. When I asked why it wasn't a Ford, they said it's the same category. Speechless.

When picking up the car, they did not explain the additional fees and just printed the contract for signing, which disrespects the customer's right to know. In the end, it cost me over 1000 more.

The service attitude is excellent.