Both picking up and returning the car were convenient. There were no hidden fees, but the car had a minor issue: the rear right door couldn't be opened from the inside.
The vehicle's compatibility with mobile devices and the connectivity of the associated application were unsatisfactory. Tesla's functionalities are predominantly managed through a mobile device and Avis didn't accept to add me as a driver.
Returned the car early, but the Avis store at Vancouver Airport insisted that they would refund a CAD 75 voucher, saying we could call Zuzuche to get it. When I called Zuzuche, they asked if I had a recording, or they needed a handwritten receipt? It's not about the CAD 70, but the fact they promised something and then didn't deliver. A verbal promise should count too.
The service was fast and attentive. The vehicle was new and in good condition!
About QEEQ:10.0/10
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