The start was good... nice not-too-pushy salesguy upselled better car for reasonable 12 euros/day. When I asked "is this final price?" he confirmed but later charged 12 eur+VAT/day instead. Nice tactic that is usually used in third-world countries. Shame on you.
They were supposed to give car with full tank, but instead it was at 20%. They instructed me to return it with the same tank (I returned it with 30%) but then they still charged for fuel and 'refueling fee'. Luckily, after 2 weeks of fighting I got this refunded but to be honest they should have paid *me* for the extra fuel. Whatever.
Also the car was not cleaned (it wasn't dirty, but it wasn't clean either).
Anyway, I saw they were *trying* to offer good service, so it's not all bad.
When we arrived, we were told that the reserved car model was unavailable. Originally, we were supposed to pick up the car at Terminal 1 of the airport, but we ended up waiting for 1.5 hours on-site for the car to be transferred from Terminal 4. We've rented cars abroad many times before, and in such situations, companies usually offer a free upgrade. However, this rental company told us that upgrading would incur extra costs. Not sure if this is due to Spanish rigidity or just this company's policy.
We arrived on time but the designated car model was not available. They offered a free upgrade which we did not accept, so we opted for a paid upgrade.
Terrible handover at the store, gave customers problematic vehicles!
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a bit disappointing
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