Overall not bad, but picking up the car at the store was a bit of a hassle. Additionally, the vehicle's features, condition, and cleanliness were not as good as on the Big Island. Although they washed the exterior of the car, the inside had a layer of volcanic ash on the dashboard, and the steering wheel felt grimy. There were even cockroaches; my friend felt something crawling on his leg while driving, and we eventually saw it crawling into the center console.

No waiting, good service.

The waiting time was long. No one was there to explain anything during car pick-up. We had to install the safety seat ourselves. The whole process seemed chaotic.

Long waiting time in line

The car had 39,000 miles and looked it. The wiper blades needed to be replaced and we ran out of windshield wiper fluid on day 2. The check-in took very long considering we didn't have to wait to be served by an agent.