The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.
“Go to Hertz Who Own Firefly as There is No Signage for Firefly”
About Firefly:8.0/10
Having arrived after midnight. Address given and phone number were closed down. Took Uber to go to other terminal. Only to find out that Hertz managed Firefly. This would have been nice to know as there was a lot of mucking around. Plus had to get email with lower price as Hertz we’re going to charge more. Other than that great.
“The car was amazing, the journey was amazing, overall it was great.”
About Firefly:9.7/10
The car exceeded all expectations. I arrived in Brisbane a day early and phoned ahead to see if I could receive a refund on the day not needed and the answer was yes. When I arrived to return the car they were unable to do this on their computer system so that was very frustrating having to return the car twice.
Like: I reserved the car with ease, and received an email with all the information I needed, including deposit and what I would need to bring with me.
The staff were extremely friendly and went thought all the contract with ,e
The Car was extremely clean, with a full tank of fuel. Dislike: I would have liked to receive the Toll charge as close to the return as possible.
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Customer Service
Drop off confusing
Relevant Reviews on Firefly in Australia
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View more >Dislike: I would have liked to receive the Toll charge as close to the return as possible.