Very good

No need to queue, staff were friendly, and the parking lot was clearly marked.

The pick-up time was supposed to be 8 AM, but we were only informed at 9:30 AM that the car was ready. When we went to the garage, the staff couldn't find our car! This caused us to miss our scheduled steam train ride and waste the tickets! The tank was at 5/8 when we picked up the car, and we were told it's better to return it full. If it's less than 5/8, we would be charged $3 per unit, and if more, we would get a refund. We made sure to fill it up before returning it, and the staff told us we could leave without any paperwork. Unfortunately, after getting back home, they claimed we returned it with only 5/8 tank! It's not a lot of money, but the entire process was frustrating and disappointing!

We rented a car from Thrifty at Southern Cross Station in Melbourne. They open at 8 AM, and we waited in line for 15 minutes. The staff was very friendly and provided a route map for picking up the car, which was very convenient.

Warm reception, and the vehicle provided was very new.