Melbourne - Great Ocean Road - Twelve Apostles - Melbourne

The pick-up time was supposed to be 8 AM, but we were only informed at 9:30 AM that the car was ready. When we went to the garage, the staff couldn't find our car! This caused us to miss our scheduled steam train ride and waste the tickets! The tank was at 5/8 when we picked up the car, and we were told it's better to return it full. If it's less than 5/8, we would be charged $3 per unit, and if more, we would get a refund. We made sure to fill it up before returning it, and the staff told us we could leave without any paperwork. Unfortunately, after getting back home, they claimed we returned it with only 5/8 tank! It's not a lot of money, but the entire process was frustrating and disappointing!

The store location is easy to find and the staff are enthusiastic.

Quick and convenient

The car rental company's service is quite good. When I arrived at the store, the reserved car was unavailable and I had to wait for the platform's customer service to handle the situation.

Warm reception, and the vehicle provided was very new.