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+1-2897685366
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+44-2035140670
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+81 3-4578-4029
From Argentina
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From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
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From Switzerland
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8790824264
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8790824264
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Melbourne - Penguin Island - Great Ocean Road

Reviewed: Wed, Feb 15, 2017
About Thrifty: 2.0 /10
The pick-up time was supposed to be 8 AM, but we were only informed at 9:30 AM that the car was ready. When we went to the garage, the staff couldn't find our car! This caused us to miss our scheduled steam train ride and waste the tickets! The tank was at 5/8 when we picked up the car, and we were told it's better to return it full. If it's less than 5/8, we would be charged $3 per unit, and if more, we would get a refund. We made sure to fill it up before returning it, and the staff told us we could leave without any paperwork. Unfortunately, after getting back home, they claimed we returned it with only 5/8 tank! It's not a lot of money, but the entire process was frustrating and disappointing!

Relevant Reviews on Thrifty MELBOURNE CITY

Guy Haywood

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Reviewed: Sun, Mar 25, 2018
“Melbourne-Great Ocean Road-Melbourne”
About Thrifty: 10.0 /10
The staff at the Melbourne branch had a great service attitude. Knowing we were heading to the city center, they drew us a route and recommended parking spots, and also provided a map for pickup and drop-off routes. However, when we went to the branch near Hyde Park in Sydney to file an accident report, the staff there were not very friendly and kept insisting that if we had bought their insurance, we wouldn't have had so many issues.
About QEEQ: 8.0 /10

Yvonne Carllyle

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Reviewed: Tue, Sep 26, 2017
About Thrifty: 2.0 /10
There are two stores. When looking for them, be careful not to return the car to the wrong place. There are also many parking lots. Customer service can't guide correctly, and if something goes wrong, the responsibility is on us who rent the car. So everyone needs to be cautious and it's best to confirm with the car rental staff. They are very irresponsible, and there are no notices. The return staff don't stay on their job.

Bing Smith

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Reviewed: Tue, Feb 7, 2017
“Road Trip on the Great Ocean Road”
About Thrifty: 8.0 /10
The store location is easy to find and the staff are enthusiastic.

Tess Obadiah

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Reviewed: Wed, Feb 13, 2019
“Great Ocean Road”
About Thrifty: 10.0 /10
The car rental company's service is quite good. When I arrived at the store, the reserved car was unavailable and I had to wait for the platform's customer service to handle the situation.

B.Carpenter

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Small SUV | Mitsubishi Eclipse or similar
Reviewed: Thu, Dec 17, 2020
“Easy and good value”
About Thrifty: 10.0 /10
Great service, upgrade on car, easy process. Only issue is that I had to leave a $400 bond which hasn't been refunded - even though I handed back the vehicle 4 days ago.
About QEEQ: 10.0 /10
Worked as well as it should, very pleased

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