Very satisfied

Very dissatisfied: 1) The store selected for car rental was Kiel downtown, the address shown was Dusternbrooker Weg, and there was no specific building number. According to the map, there was no store at this location. 2) Based on the store's name Ostseekai, we went to Ostseekai, but there was no one there. Called customer service and they said Ostseekai is only for people coming off the cruise, and there is usually no one there. However, I did not receive any such reminder when making the reservation. 3) The main store in Kiel sent someone to pick me up, and I successfully rented the car, but the car given to me was a two-door, while my order clearly stated I wanted a four-door. The store staff just said: all our cars have been rented out. Next time I will choose Enterprise. If the car I want is not available, they'll give you an upgrade rather than a downgrade.

A very large and reputable car rental company with excellent service.

They charged me about an extra $30, even though I prepaid everything through you. Could you please help me to recover that charge? They said everything was ok, so I don’t think there should be an extra charge.

Good job. Hope you can see why europcar has charged extra!

Extra charge for crossing border €18 Man grumpy unhelpful