CAR RENTAL REVIEWS ON EUROPCAR IN COLOGNE

I booked a Mercedes C-Class wagon but was given a Renault MPV instead. Not even going to mention the brand, but the car was as large as a Buick GL8, which turned my road trip into a driving job. Claiming these two cars are in the same group in terms of brand and size is downright fraudulent!

Very friendly and professional attitude.

Average. There is a mileage limit. You'll be charged if you exceed it. Pay attention to this detail.
I didn't notice the mileage limit and exceeded it by 800 euros.

Returning the car was very quick. As soon as we arrived, we saw the staff and returned it immediately.

The rental company staff were very responsible and patient. They helped us check the vehicle and explained the precautions. We felt very reassured.

Outsourced staff, could not even locate the car. 10 persons were waiting, me for an hour at the airport in cologne. Definitely not recommended!!!

Car was not same as booked.

There was a 5cm scratch on the rear bumper, and they charged me 390 euros for it. Based on my previous experience, this kind of scratch wouldn't be considered damage in the US, UK, or China. Fortunately, I had scratch insurance, so I claimed it when I got back home.

Easy to find the car rental location at Cologne airport, staff were nice.

No car available, received a downgraded vehicle

Satisfied

Mercedes A was forcibly replaced with a manual diesel Ford Focus

The day before picking up the car, we first went to the car rental point at Cologne Central Station to find the location. Maybe because it was almost closing time, the woman we met was quite indifferent and appeared to be in a hurry to leave. However, the next day, the gentleman who attended us was very friendly and courteous. The car was more upscale than I expected and included a navigation system. The man inspecting the car at the return location in Frankfurt Airport was also very friendly. Of course, we made sure the car was clean inside and out. Overall, everything was great, and the excellent car added to the enjoyment of our trip.

They rented me a SEAT manual FR model. No queues, just inspection, check the contract, sign and drive away. That simple. However, I couldn't understand all the detailed contract terms. There were two minor issues, and it took a while to communicate with the staff since language was the biggest barrier on this trip. But the staff was very patient and thorough in explaining it to me. I managed to understand most of it, so I signed and drove away.

Booked a Jeep but got a Volkswagen

The shop is right inside Cologne train station, just turn right at the sausage shop and you'll see it. Very easy to find.

The pickup and return process was very smooth. However, during pickup, they were in a hurry for you to sign without inspecting the car. During return, the staff used a flashlight to check the entire car.

I've rented from Europcar many times, and their service is quite good. Since I handled everything early, I arrived right when they opened and processed everything smoothly without waiting.

The car pickup process took a long time and the procedures were complicated.

The staff member was quick and efficient, and he asked if we were familiar with the Skoda brand, reminding us to return the car with a full tank. He briefly mentioned the three levels of insurance, and after I confirmed I only needed the basic coverage, he did not push further. The inspection during return was also very quick, overall a very pleasant experience.