Horrible!!! Waited more than an hour to be picked up and the customer service is horrible
A.MOF
United Kingdom
Reviewed: Mon, Jun 10, 2019
About Easirent:4.0/10
I booked a compact car and no compact cars where available, so instead of giving me an upgrade they downgraded me to a smaller car. The attendant who Checked me out wasn’t friendly and he didn’t even apologize for Downgrading me and giving me a car cheaper than what I paid for
“Would have been great if I’d been given the car I’d asked for.”
About Easirent:9.0/10
The reason I wanted to hire a car was I needed more boot space for luggage as my car is to small. I wanted a estate car and that’s what I thought I was getting, but after I’d payed I was given a 2008 Which wasn’t big enough.
More staff at the counter (there was only one person) would have shortened the wait. A street address would have helped the sat nav find the drop off location. £1800 hold on my credit card for up to 28 days is excessive and will stop me from using this company again
Like: Nice new vehicle Dislike: I booked a 7 passenger vehicle but was given a 5 passenger vehicle which made my plans difficult. Thanks
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Customer Service
Horrible!!! Waited more than an hour to be picked up and the customer service is horrible
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View more >Dislike: I booked a 7 passenger vehicle but was given a 5 passenger vehicle which made my plans difficult. Thanks