More staff at the counter (there was only one person) would have shortened the wait. A street address would have helped the sat nav find the drop off location. £1800 hold on my credit card for up to 28 days is excessive and will stop me from using this company again
“Would have been great if I’d been given the car I’d asked for.”
About Easirent:9.0/10
The reason I wanted to hire a car was I needed more boot space for luggage as my car is to small. I wanted a estate car and that’s what I thought I was getting, but after I’d payed I was given a 2008 Which wasn’t big enough.
“This is the second time I have used you .. came back because your people are brilliant Raheel was gr”
About Easirent:10.0/10
The car was a joy .. your team work very hard but are charming and an enormous asset to a budget level organisation ... I get rolls Royce service for really competitive prices ... thank you
About QEEQ:10.0/10
All I would say is make it clear tonew people renting that they have to drop off at the pick up point .. your literature implies you deliver back to the airport and then call for the shuttle ... this is not the case ... other than that you are great .
I presented full insurance for excess and yet was still obliged to block 1500 from my credit card. In other rentals I have not had to block this which is one reason that I have taken out that insurance. I was not pleased.
When dropping off the car I waited 40 mins for the shuttle bus to take me to the terminal. I and two other clients had to ask 3 times for the staff to ring the shuttle and chase it up. The staff were helpful but you really need to have a better relationship with your shuttle bus provider. It is very stressful to be waiting 40 mins for the shuttle when you have a plane to catch.
Like: Nice new vehicle Dislike: I booked a 7 passenger vehicle but was given a 5 passenger vehicle which made my plans difficult. Thanks
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Customer Service
Good, clean car, friendly service
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View more >Dislike: I booked a 7 passenger vehicle but was given a 5 passenger vehicle which made my plans difficult. Thanks