Convenient for traveling around Flagstaff.

Average service, pushed for insurance sale

The self-service machine was broken, and I had to wait in line for nearly two hours to get the car. It was a bit tiring, but overall it was okay.

I booked a Grand Cherokee, but when I arrived, they said they didn't have any. They offered me a vehicle of the same class instead. First, they gave me a Hyundai, which I found too small. Then, they offered me a silver Dodge, which was incredibly ugly. They also showed me a Kia, but I couldn't even name the specific model. The space was small, and it didn't look good at all. I chose the Grand Cherokee because it's a 4-wheel drive and I had a lot of luggage, including a long snowboard, which required a spacious vehicle. The Grand Cherokee was perfect for these needs and looked classy. But they just dismissed me with 'We don't have a Cherokee right now'. It was raining outside, and my wife and kids were waiting, so I had no choice but to take the Dodge, which was a commercial vehicle. I don't understand how an off-road vehicle and a commercial vehicle can be considered the same class. One costs around 60-70k, and the other 20-30k, yet they're deemed the same class? As expected, it was a disappointing experience. The front wheel got stuck in a small roadside ditch and took a long time to get out. For a novice, it could have been disastrous, especially with no phone signal. I hope they improve their service and credibility.

muy agradecidos porque supero nuestras espectativas, accesible el personal, solo hace falta en la recepcion y en la caseta de recogida y entrega alguien que hable español, pero se esforzaron para entendernos y en la entrega super rapido, hemos rentado en muchos lugares y otras agencias y esta es la mejor, felicidades y mil gracias

Dislike: Make it easier to refund cash deposit