the car provided was not the same and slightly smaller than the option chosen

When I arrived at the store, I had to wait until they finished serving the European customers before they attended to me.

Clean vehicle, but there was some existing (slight) damage. Overall good experience, and counter staff made it easy to add another driver as well as change drop off location.

The car was dented almost everywhere and the guy spent a long time pointing out all the dents and scratches.

Like: Upon arrival I walked into the Hertz section of the car rentals and I got helped immediatly. Friendly agent. Very helpful person at the car itself. Gave me the tip to photograph all dents and scratches and also advised me to put my luggage + my handbag in the boot to avoid any trouble at the robots.
Dislike: The boot of the car had been smashed by a previous user. The lock of the 5th door didn't function properly. Fortunately my journey was short and I didn't have to stop at many robots because the door had opened and all my luggage + my handbag were exposed and for grabs. This car shouldn't have been rented out without fixing it.