DURBAN AIRPORT CAR RENTAL REVIEWS

Too long wait for the car. Car wasn't ready when I got there.

The black lady at the counter was very enthusiastic. The car rental desk at Durban Airport was very flexible, and there was basically no queue. With complete documents, the car pickup procedure was completed in five minutes, and we hit the road happily.

The customer service was poor. When we booked the car, the information on the rental website indicated that they operate 24 hours a day. Due to a delayed flight, we only arrived at the pick-up point at 10:30 PM. There was an issue with the card during the payment process, which resulted in a high-risk warning, causing the card to be temporarily suspended. After more than an hour of hassle, the customer service representative started showing attitude, becoming increasingly rude, and complaining that we were delaying her from finishing her shift, asking who would pay for her overtime. Even more outrageous was the return process. Although we refueled the car at a gas station 1-2 kilometers from the return point and specifically pointed this out to the inspecting staff, who confirmed it was fine, we still received a bill charging us 200 Rand (approximately 100 RMB) for fuel, claiming an additional 14 liters were added. We had already filled up the tank, so there was no way it needed another 14 liters. I had seen similar feedback on forums before but didn't expect it to happen to me. I will never use this company again, absolutely terrible!

Use Europcar for leisure & business never disappointed

First time & was good

The car was dented almost everywhere and the guy spent a long time pointing out all the dents and scratches.

They said their system couldn't find my order record, so I had to place a new order on the spot. It took almost two hours in total.

It was a simple and easy process but they could make they international form available online.

Very easy plataform to use. It has simplified my booking experience.

Would have preferred a smaller car. Did not ask if one was available. Just took what was offered.

Counter staff very pleasant and efficient and suggested a more suitable car, which was super! Will use again.

Booking was easy. Communication was great.

Excellent service from Brian and his team

As usual, excellent

It actually exceeded my expectations. Fuel efficient too

Easy to navigate through Will be using it again for sure

Nous avons reçu un Kia Sorento neuf à la place du Fortuner. Le prise en charge était assez longue à Durban par contre à Johannesburg c’était super Rapide. Il y a un système de télé péage dans la voiture, pas besoin de s’embêter avec la monnaie. Europcar prélève sur la caution le prix des péages.

Top comme toujours