The store couldn't find my reservation, which wasted an hour of my time and seriously affected my travel plans and mood. The vehicle model was completely different from what I booked—it was a lower-tier model with a different price. They responded claiming it was the same tier, which is absolutely nonsense.
I booked a RAV4, but every time I got a Corolla Cross instead. The reason given was always that the two cars belong to the same category. Why is the RAV4 never available? Rental location: Cape Town Airport.
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Good exprience overall, just hoped I would have gotten a bigger boot.
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