San Francisco, Los Angeles, Las Vegas, Grand Canyon, Antelope Canyon, Arches National Park, Salt Lak

I think this company might be the best.

When I picked up the car, I had a lot of luggage. The counter staff suggested I switch to a bigger car. I thought the car he recommended was too expensive, so I declined. Then he took me to see a Kia SUV and said it was only $50 a day. Since the price was similar to my original booking, I agreed. But I was shocked to see the final bill was over $800 for 8 days. This is outright deception! It's partly my fault for trusting him because he seemed very enthusiastic, and I didn't scrutinize the documents after repeatedly confirming it was $50 a day. It seems shameless people exist everywhere. I've learned my lesson.

Very dissatisfied with the staff handling the rental. We waited in line at the counter at noon, and after half an hour, it was our turn. An older man served us very slowly. Since we had a lot of people and luggage, he said our reserved large car wasn't good and recommended upgrading the model for an extra $30 per day, which seemed reasonable, so we accepted. However, his operation was extremely slow and unfamiliar. He first charged my credit card a pre-authorization of over $4,800. Then he said he made a mistake and needed to cancel, since we upgraded the car model. He charged me $5,800, saying the first charge would be refunded. Later, we found out the $4,800 would be frozen for over two months, causing inconvenience for subsequent expenses. Why not recommend the upgrade before processing the payment? During the transaction, he kept saying he needed to CHECK the car, making us wait at the counter for over four hours. Despite various urgings, he kept saying 'soon'. I'd just flown for 14 hours, was tired and hungry, and nearly fainted. Finally, I complained to the manager, who immediately arranged a brand new SUBURBAN for us, which resolved the issue. What on earth!? We had to swap the car once more due to other issues, and AVIS did it efficiently, saying it would take two hours and it was very punctual. This service was satisfactory. Returning the car was very convenient without needing GPS, just follow the signs, very clear.

We picked up the car at San Francisco Airport on December 28, 2014. The front desk was an Asian guy who didn't speak Chinese at first, but suddenly spoke it when he tried to sell me additional insurance, fearing I might not understand. We originally reserved a Ford Edge, but it was not available upon arrival and we were offered a KIA SUV. I said I didn't like KIA, so they finally gave us a Chevrolet Captiva for the same price. Later, I realized the Captiva is a compact SUV, while the Edge is a standard SUV, and there should have been a price difference, but we were in a hurry and didn't notice. When driving on Highway 1, a small rock chipped the windshield, but it wasn't noticeable unless you looked closely. We didn't mention it when returning the car in Los Angeles, and the return went smoothly. Overall, I'm satisfied with AVIS, but the front desk service at San Francisco Airport could be improved.

The San Francisco airport location was extremely busy; we waited for almost an hour. The staff were inefficient, and I saw one woman chatting away with a customer, completely ignoring the line behind. Although the rental cost through zuzuche was 1250 USD, we added insurance for about 90 USD, making the final bill 1420 USD. The staff tried to add various insurances, and you have to negotiate yourself. It's quite troublesome, especially if your English is not good.