1. The rented car was not the model we originally reserved, it wasn't even in the same category. We booked an Audi A3 or a similar model, and they gave us a small Renault?? We asked about this and they said it was the same. Excuse me, the size of the car isn't even the same. 2. The price is extremely high, 116 euros for a very small Renault hatchback. Overall, I do not recommend choosing AVIS.
We picked up the car in Madrid and traveled through Portugal (Porto, Lisbon, Faro) and Spain (Seville, Malaga, Granada). The diesel car broke down due to a lack of urea (Doesn't the rental company check this?). This required us to communicate with AVIS over the phone, but their customer service was poor, and communication was difficult. After several tries, the vehicle was finally towed away. AVIS did not provide a replacement car, so we had to go to the airport rental company ourselves to find an alternative vehicle. Unfortunately, the car model changed from a 7-seater Mercedes to a 5-seater Peugeot. The entire experience was stressful and left us feeling helpless.
When I rented the car previously, I was told I could pick it up directly with the order, but at pickup, I was informed that I had to pay over a hundred euros as a pickup fee!
The car had many minor scratches that needed to be carefully checked, photographed, and then confirmed in writing with the staff in the hall. The store at Madrid T1 is a long walk from T2, and there were many people in line, possibly because it was Sunday. The car we got was an older, basic model.
Did not provide me with a report showing pre-existing scrapes and dents. Car was unwashed and not very clean inside, dusty dashboard indicates a poor cleaning process. Overall great value rental, but car should be clean in advance.
About QEEQ:10.0/10
Excellent booking platform.
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