GERONA CAR RENTAL REVIEWS

First car I was allocated, had many dints and scrapes, none of which were marked on the hire contract. Had to return back to the office where they changed the car. Was shocked to be charged for a tan of fuel when collecting the car on a full-to full-agreement . I am waiting for confirmation I have received a full refund without any handling charges.

We were totally ripped off either by Europcar or QeeQ, or both

We were totally ripped off either by QeeQ or Europcar or both

They didn’t have my car so I had to pay extra for a different car.

Le jour du retour était un jour férié ( nous l'ignorions et personne ne nous avait averti). Nous sommes donc arrivés devant le bureau d'Entreprise fermé , personne qui ne répondait au numéro qu'on nous avait laissé et aucune instructions sur quoi faire pour le retour des clés. Heureusement qu'un client d'une autre compagnie de location avait le même problème que nous mais a pu avoir une réponse à son appel. Nous l'avons suivi pour trouver ou remettre les clés.

Goldcar tried to con me out of additional costs, adding insurances I didn't need and even to now, after the rental I'm still sure they added things to the contract I didn't need. They are thieving con men and I will never, ever use the company again and will be actively publicising their scam and for people not to use them.

J avais tout paye sur easyrentcars. Et firefly m a réclame 49,27 EUR. Je mettrais ce commentaire sur tripadvisor. C est de l arnaque

Easyrentcars is vert good. But not firefly.

Hertz overcharged for the car by a day so had to call customer services to get refund. Still waiting for this. Nobody to check and agree condition of vehicle on collection or drop off

Good

The car booked was not available and I was forced to take a 9 seat minibus for the first 2 days of the holiday, stopping us from doing what we wanted to do on those days. Once I had swapped to the correct car it was all perfect but this had been spoiled a little by the first experience.

All perfect!

We didn’t get the 7-seater we booked - instead they gave us a 5-seater. Customer service was very, very slow. It took us an hour to pick up the car even though there was only one other customer picking up. Shuttle bus was not signposted at airport and we were not informed by email.

The car we got in Budget was very good. However, service at pick up was poor. We had to wait a long time to get the car as it was not available.

I used Qeeq for the first time. It has been a very good experience so far. Would recommend it!

Turned up to budget greeting was great. Car exceeded expectations audi a1

easy booking very informative

Did not provide me with a report showing pre-existing scrapes and dents. Car was unwashed and not very clean inside, dusty dashboard indicates a poor cleaning process. Overall great value rental, but car should be clean in advance.

Excellent booking platform.

Lo mejor de todo el trato del personal.

Rápido, fácil y con el mejor precio.

Rhodium in Gerona is operated by Gold Car who look for ways of charging you extra.Their new one is to take a deposit for the tank of fuel which is only refunded if vehicle is returned newly filled up. If they need to top it up you are charged the cost of the fuel plus a €60 service charge! Check your contract very carefully when you collect the car as they have previously added extra insurance cover I had declined.

EasyRentCars a cars system is generally quick and economical but you have to check you have selected the full to full option and mileage allowances.

Pick up took some time due to another person's issue, with us it was quick. The car we had tires were near the end of life and should be checked. Except for that, perfect. Waiting for the deposit to be returned.

At pickup there was only one clerk and a few large groups waiting, which made the wait really long. Nowhere any signs to find the pickup location, plus we didn’t get the 4 door car as we had reserved and paid for. Car we got was quite nice, just not what was ordered.

Perfect platform, 300 cheaper thin everywhere else.

La voiture était quasi neuf, facilité pour trouver le point de retrait et de depot

Great car. Friendly service at pick up and effortless drop off.

Easy as usual.

Car was very underpowered for a 5+2 We also unfortunately had a flat tire and there was no tire weld or spare wheel in the car as we were on our way back to the airport, which was very frustrating and could’ve made us miss our flight

Try and make people aware there is a £800 euro deposit if you don’t take their insurance even if you insured elsewhere

Counter staff deliberately misled us regarding Excess Insurance, claiming that it wasn't an insurance charge and we HAD to pay it..