Very satisfied

Budget is quite dominant in Australia. This is my first time using Budget in the U.S. The main reason is the price advantage.

Easy process. Parking was a bit of a challenge, but not so bad that I would hesitate to use them again. The vehicle I received was a lot bigger than the one I had requested, which made a difference in gas mileage and expenses, but the larger vehicle was the same price.

Smelled like cigarette smoke

the girl at the counter couldn't have been less helpful... she said they didn't have any ford explorers even though i specifically said that is what i wanted when i rented it online... i told her since i was very tall that that one had the most room and since we were going to be driving 2000 miles i wanted to be comfortable... she made no attempt to locate one for us and told us we had to upgrade if we wanted something comparable in the leg room...we ended up spending way more than we had budgeted for another vehicle and when we were walking to get our truck we walked passed 8 yes 8 ford explorers!!!!!!!! if they don't have them how are they sitting there with the keys in them to be rented out? she was lazy and didn't want to look for us... not a good time... out a lot more money and didn't get close the vehicle that we wanted...