Italy and France

The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.

Normal

The rental company had a guide who was very polite. However, the person who assisted me during the rental was not very professional, especially since he kept speaking Italian to someone else while talking to me. Most importantly, I ended up paying almost double the rental fee, which was very irritating.

The car we booked wasn't available, so they upgraded us to a Volvo V60. Although the rental cost increased a bit, it was still worth it.

AVIS and Budget share the same counter. There were quite a few people picking up cars at Rome airport, and I waited for almost an hour. The car was in good condition, and returning it was even easier. Since the fuel was used up, the return desk just took the keys and signed off, and we were good to go. Very convenient.